TV apps and phone apps differ
Check that the player supports your television interface and remote. A mobile app that installs successfully may still be awkward to navigate on a TV.
Confirm the player with support
Our player and its integrated VPN are available on supported platforms. Ask for the installation route that matches your model. Do not assume every Android box has the same app support.
Add the correct account method
Server-style credentials and playlist URLs use different input fields. Follow the private instructions supplied for your account and avoid posting screenshots containing credentials.
Check picture and sound
Try several channels and a film, then verify audio output and guide timing. Set your device clock automatically and choose America/Toronto where a player time zone is available.