Report a playback or access problem
Include your order reference, device, player, issue and local time. Avoid sending passwords or full payment-card details. Support can check configuration, available servers and compatibility before the next step is agreed.
Request a refund review
Use the contact form and clearly state that you want a refund review, including the reason and relevant order information. Eligibility depends on the applicable order terms and circumstances. This page does not promise an automatic refund or an unconfirmed fixed refund window.
Review the outcome with support
The team will explain the applicable resolution after reviewing the request. Where a payment is refunded, timing and currency treatment can depend on the payment provider. Keep your reference for follow-up.
Reduce uncertainty before paying
Request a trial first, check your must-have channels and supported device, and compare the exact term and connection count in checkout. A trial request itself does not charge you.